It owns companies that provide residential phone service under the CenturyLink brand that include CenturyTel of Oregon, United Telephone Company of the Northwest and Qwest Corporation. The investigation is focused on phone and internet service reliability within the 97530 ZIP code, as well as “safety related issues regarding Lumen poles,” according to a news release issued Thursday by the public utility commission.ĬenturyLink rebranded itself as Lumen Technologies in 2020. “Our problems go back to 2014 at least,” Weaver said. Weaver is among residents who urged the utility commission to investigate the phone company last year after what she described as years of unreliable basic landline phone service. The Oregon Public Utility Commission is conducting an investigation into telecom company Lumen Technologies - which sells landline phone and internet services under the name CenturyLink - over a host of service quality complaints in Jacksonville, Ruch and surrounding areas that range from frequent dropped calls to routine outages. 22 public meeting where state regulators threatened five-figure fines if the area’s landline phone service issues aren’t resolved. Most recently, Weaver said she made “some very pointed oral comments” at a Sept. “We’ve had multiple multiday outages every year for years,” Weaver said. Weaver and her neighbors in the Applegate have reported numerous phone service problems to the Oregon Public Utility Commission over the past year, prompting state regulators to investigate CenturyLink’s parent company Lumen Technologies. And in the Applegate area that can be a problem, because cellphone service can be spotty. Priscilla Weaver rarely gives out her landline phone number, because she can’t trust that it will work. ![]() Weaver is among residents who urged the Public Utility Commission to investigate CenturyLink after years of unreliable landline phone service. Priscilla Weaver, who lives on Little Applegate Road, points out phone equipment near Buncom.
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